Refund or Exchange Policy
We want our customers to enjoy the freedom and confidence to purchase any Cannovia product risk-free. Our customer service team can be reached by email at WeCare@cannovia.com. Below is our policy regarding:
- Return for Refund or Exchange
- Product Defects and Damaged Packages
- Lost Packages
Return for Refund or Exchange
Cannovia products are made with quality in mind. We stand behind our products and offer a 30-day full refund or exchange for any product you are ordering for the first time. If you are not satisfied for any reason, please let us know within 30 days of the purchase date and we will be glad to assist you.
To start the return/exchange process, contact WeCare@cannovia.com.
Product Defects and Damaged Packages
Having a product arrive damaged or defective is frustrating, and we will work quickly to address the situation. Please notify us within 72 hours of delivery if there is any form of defect with a product or if the package arrived damaged in transit. To ensure quick processing, we ask for photo documentation of the damage/defect. If Cannovia is not informed within 72 hours of delivery, it is accepted that the package and products were in good condition upon delivery.
To report a defective or damaged product, contact WeCare@cannovia.com.
Lost Packages
It is rare, but on occasion a package is lost after we ship it. We will review each situation to see where the error may have occurred, but most times it will lie outside of our control. If the tracking information lists the order as “delivered”, we recommend contacting USPS (or other applicable courier service) to report the issue. Cannovia is not responsible for errors by USPS or courier services, or if an incorrect shipping address was provided. We encourage you to confirm the correct shipping address initially, as any mistake may delay delivery and/or incur additional expense on you.
Should you have any further questions, please reach out to us at WeCare@cannovia.com.