Frequently Asked Questions

Learn more about CBD and other cannabinoids, the benefits of CBD, how to use CBD products, and more frequently asked questions below!

FAQs - CBD 101

Hemp (Cannabis Sativa-L.) is like the cooler, more laid-back cousin of marijuana. It is legally defined as having less than 0.3% THC (tetrahydrocannabinol), the psychoactive compound responsible for the “high” associated with marijuana.

It’s a versatile plant from the cannabis family which doesn’t get you high. Instead, it’s bursting with nutritional benefits, industrial uses, and many health-promoting compounds.

Cannabinoids are a wide array of chemical compounds found in the cannabis plant family. Over 100 different cannabinoids have been identified, all with their own unique health benefits and effects. The two big cannabinoids are CBD and THC. THC brings about the happy, out-of-it feeling associated with cannabis, but CBD doesn’t get you high.

Think of cannabinoids as the “secret sauce” in cannabis plants. Cannabinoids work by interacting with cannabinoid receptors in our bodies. They’re the reason why cannabis has such a range of effects, from the psychoactive high of THC to the soothing calm of CBD.

You bet! Phytocannabinoids are cannabinoids that come from plants, and hemp is loaded with them. There are over 100 different phytocannabinoids found in hemp, including the famous CBD, but also lesser-known (yet still amazing) compounds like CBG and CBN.

It’s all about where they come from. Endocannabinoids are cannabinoids that your body produces naturally, while phytocannabinoids come from plants like hemp. 

Both types play key roles in keeping your body’s systems balanced and running smoothly. When your Endocannabinoid System is out of balance and not producing adequate endocannabinoids, the ones from hemp can support you in restoring that balance to your being.

Raphael Mechoulam and the team from The Hebrew University of Jerusalem were checking out the brain and they found a unique transmitter they named “cannabinoid.”

Dr. Mechoulam and his team found that there was a huge system of cannabinoids and cannabinoid receptors in the human body.

We call this network the Endocannabinoid System.

Endocannabinoid System (ECS), keeps your body and mind in harmony by regulating functions like mood, appetite, sleep, and immune response.

The ECS consists of three main components:

  • Endocannabinoids: These are internal cannabinoids produced by the body.
  • Receptors: Two primary cannabinoid receptors, known as CB1 and CB2, are found in different areas of the body. CB1 receptors are primarily located in the central nervous system, while CB2 receptors are predominantly found in immune cells and peripheral tissues.
  • Enzymes: Enzymes, such as fatty acid amide hydrolase (FAAH) and monoacylglycerol lipase (MAGL), are responsible for the synthesis of both endocannabinoids and phytocannabinoids.

It helps maintain your overall well-being by regulating pain, inflammation, stress response, memory, and more. 

The ECS does this by using endocannabinoids and phytocannabinoids to communicate with different parts of your body, making sure everything’s working together in perfect sync.

Early research suggests that the ECS is just as important as your digestive system and lymphatic system, it is one of the most important aspects of your health.

In short, it plays a huge role in keeping your body in tip-top shape.

CBD, or cannabidiol, is the health promoting member of the cannabinoid family. It’s a non-psychoactive compound found in hemp, with a boatload of potential health benefits, like easing anxiousness, reducing inflammation, improving sleep quality and boosting your overall wellness.

Best of all, CBD won’t get you high – it’s all about promoting relaxation and balance.

CBD can work wonders for a whole range of issues. People use it to manage stress and anxiety, relieve pain and inflammation, improve sleep quality, and even promote brain health. 

Here are some of the most reported benefits of CBD:

  • Relaxation and Stress Reduction
  • Pain and Inflammation Relief
  • Improved Sleep Quality
  • Support for Mental Health
  • Potential Neuroprotective Properties

Keep in mind that people’s experiences can be different, and more research is needed to get a better idea of CBD’s effects.

Ah, the age-old question. While both CBD and marijuana come from the cannabis family, they’re like distant cousins with very different personalities.

The main difference is that CBD comes from hemp plants and contains less than 0.3% THC (the compound that gets you high). On the other hand, marijuana is rich in THC and can cause psychoactive effects.

So, to sum it up, CBD lets you enjoy the perks without any mind-altering experiences.

Finding the perfect dose of CBD is like finding your favorite pair of jeans – it’s all about personal comfort. It varies depending on factors like your body weight, tolerance, and desired results. 

The best approach is to start low and go slow, gradually increasing your dose until you find the sweet spot that works for you. 

We recommend a starting dose of .75ml of our CBD Oils for beginners.

Remember, the journey to wellness is all about finding what works best for you and your unique needs. So, take it easy, experiment, and listen to your body. 

And as always, consult with a healthcare professional before diving in if you’re taking medications or have any health concerns.

FAQs - Subscribe & Save

Our subscription program provides personalized refills of Cannovia products tailored to your lifestyle.

Join today, get 25% off always, and never miss out.

Change your subscription whenever you need, and we’ll give you a reminder a couple of days before any order processes.

Got more questions? Send us an email at — we can help.

We’ll give you the option of every month or two months but it’s all up to you, and you can take a break whenever you like! 

It is super easy, you can choose to pause, skip, or cancel your subscription in your account whenever you want.

We like to keep it straightforward, so our shipping policy covers subscriptions as well.

All the products you order from Cannovia include 100% free shipping.

FAQs - Cannovia & Me

When choosing a CBD oil product, there are several factors to consider, the most important being:

  • Potency:  If the CBD concentration is too low there will not be enough of an effect.  Extremely high CBD concentrations are usually indicators of poor quality or mis-labeling. Pick a potency and product that lets you experiment and find the optimal CBD dose for you.  
  • Extraction method: Look for CBD oil products that use high-quality extraction methods, such as CO2 extraction.  High quality extraction means a clean, potent, and consistent end product.
  • Third-party testing: Look for a brand that conducts third-party lab testing on their products. This ensures that the CBD content is accurate and that the product is free of contaminants
  • Reputation: Look for brands that offer strong customer service and have the reviews to support it.  

Yes, all of our products are vegan, meaning they are free from any animal-derived ingredients or by-products.

Each product aligns with a vegan lifestyle, with one specific exception: SKYLAR CBD oil for pets, which is infused with Wild Alaskan Salmon oil that dogs and cats find irresistible. This ensures your beloved animals receive the Omega-3 benefits they love and the CBD they need for optimal health.

Yes, all our products are cruelty-free, meaning we don’t conduct animal testing.

All of our products have a ‘best used by’ date which is two years from manufacture.

Keep out of direct sunlight in a cool spot.

We are committed to sourcing our ingredients sustainably. We prioritize ethical and eco-friendly practices when selecting our raw materials, ensuring they are responsibly harvested or produced. By choosing our products, you can have peace of mind knowing that we are dedicated to promoting sustainability throughout our supply chain.

All of our hemp is sourced exclusively from farms in the USA. By partnering with local American farmers, we ensure that our hemp is cultivated under strict quality control standards and in compliance with all applicable regulations. 

We take pride in supporting American farms and farmers while delivering premium hemp-derived products to you.

Our products are proudly made in Colorado, ensuring exceptional quality and craftsmanship.

100%. Our products are produced in glass containers to maximize recyclability.

All of our shipping materials are recyclable and we minimize the use of any promotional packaging to reduce our carbon footprint.

By law, the FDA does not approve any dietary supplements. All Cannovia products are fully compliant with the Farm Bill of 2018.

No, we do not recommend using our CBD Drops for vaping or smoking. Our CBD oil contains MCT Coconut Oil as it is the most efficient carrier oil for CBD, and it has not been determined to be safe for inhalation.

CO2. CO2 Extraction uses carbon dioxide to ‘pull’ plant compounds, including cannabinoids and terpenes, from hemp without chemical solvents.

The process kills any microbial bacteria, insect mites, mold or mildew, if present. The end product is cleaner and healthier, with no chemical residue or toxicity risk.

And of course, all our final products are third-party tested to be absolutely safe, and our COAs are readily available on the website.

FAQs - Orders & Shipping

We accept Visa, MasterCard, American Express and Discover.

You will receive an immediate email confirmation of your order and will receive a follow up email when your order is shipped, and a tracking number is available.

We ship all US orders by USPS First Class. Most shipments are delivered within 3 – 5 days of ordering.

Sometimes, there can be a little variation in shipping times based on seasonal influences.


We offer FREE USPS First Class shipping for all orders within the United States. We believe in providing a seamless and hassle-free shopping experience for our customers by eliminating shipping costs.

If your product arrives damaged or is missing, please don’t hesitate to reach out to us at Our dedicated customer care team is here to assist you and will ensure that you are taken care of promptly. Your satisfaction is our priority, and we are committed to resolving any issues you may encounter. Contact us today, and we’ll handle it with care.

While express shipping is not a standard option, we do understand that there may be special circumstances or requests.

If you require express shipping, please reach out to us, and we will do our best to accommodate your needs.

We strive to provide flexible solutions to ensure your Cannovia products are delivered in a timely manner. Contact us with your specific request, and we will work together to find the best shipping solution for you.

FAQs - Cancels & Returns

We want you to get your order quickly, so we move fast. Once an order has processed, it can’t be cancelled or changed.

For detailed information about our return policy, please visit our website.

We have a dedicated page that outlines our guidelines and procedures for refunds or exchanges. We believe in ensuring customer satisfaction and have established clear policies to facilitate a smooth return process.

To make changes to your recently placed order, please email us at before it ships.

You can contact us by email at or call us at 833-529-0303

Sign Up Now


Sign up now and get a $15 off coupon. You will receive our latest offers, news, and updates.